Privacy policy for Bookeebet Tanzania
Bookeebet Tanzania collects and processes personal data in compliance with Tanzania Data Protection Act and Gaming Board of Tanzania regulations. This policy explains what information we collect, how we use it, security measures protecting your data, and your rights regarding personal information. By creating account or using services, you consent to data collection and processing described here.
Last updated: February 2026. We may update this policy periodically—check this page regularly for changes. Continued use after modifications constitutes acceptance of revised terms.
Information we collect
Registration data
Account creation requires full name, date of birth, email address, phone number, residential address. Identity verification requests government-issued ID, passport, or driver's license. Payment processing collects M-Pesa number, bank account details, or mobile money wallet information.
Transaction information
System logs all deposits, withdrawals, bets placed, wins, losses. Records include timestamps, amounts in TSh, payment methods used, transaction status. Betting history stores game selections, odds, stake amounts, outcomes.
Technical data
We collect IP address, device type, operating system, browser version, screen resolution. Cookies track session duration, pages visited, links clicked. Mobile app gathers device ID, app version, crash reports, performance metrics.
Communication records
Live chat transcripts, email correspondence, phone call recordings with customer support. Social media interactions if contacting us through Facebook, Twitter, Instagram. Feedback forms and survey responses.
How we use your information
Account verification confirms identity and age compliance with 18+ requirement. KYC procedures prevent fraud, money laundering, duplicate accounts. Gaming Board of Tanzania mandates identity checks before processing withdrawals above TSh 100,000.
Transaction processing facilitates deposits via M-Pesa, Tigo Pesa, Airtel Money, bank transfer. Withdrawal requests verified against account holder name matching registration details. Payment providers receive necessary information completing transfers.
Marketing communications include promotional emails, SMS about bonuses, new games, special offers. Personalized recommendations based on betting history and game preferences. Opt-out available through account settings or unsubscribe links.
Platform improvement analyzes user behavior identifying popular games, betting patterns, technical issues. Anonymous aggregated data helps optimize website performance, develop new features, enhance mobile app functionality.
Security measures
SSL encryption protects data transmission between your device and our servers. Payment information encrypted using industry-standard 256-bit encryption. Passwords hashed and salted—plain text passwords never stored.
Access controls limit employee access to personal data based on role requirements. Two-factor authentication available for accounts—SMS code or authenticator app verification during login. Automatic logout after 30 minutes of inactivity on shared devices.
Regular security audits conducted by third-party firms. Vulnerability testing identifies potential weaknesses. Incident response protocols activate immediately upon detecting unauthorized access attempts. Gaming Board of Tanzania receives breach notifications within 72 hours as required by law.
Data backups stored on secure servers with restricted access. Retention periods comply with regulatory requirements—account data kept 7 years after closure. Anonymization applied to historical data used for statistical analysis.
Your data rights
Access requests let you obtain copy of personal data we hold. Submit request through email to privacy@bookeebet-tz.com—response provided within 30 days. Information delivered in commonly used electronic format.
Rectification corrects inaccurate or incomplete data. Update account details directly through settings menu. Contact support for information not editable through user interface—corrections processed within 7 business days.
Erasure removes personal data when no longer necessary for original purpose. Account closure triggers deletion of non-essential information. Regulatory obligations require retaining transaction history 7 years regardless of deletion requests.
Data portability provides your information in structured, machine-readable format. Transfer data to another service provider where technically feasible. Request processing takes up to 45 days depending on data volume.